Contact Us
We appreciate your time and strive to quickly and accurately provide answers to your questions.
If you would like to return your item(s) for refund via DHL drop-off point or via your own preferred courier (postage by consumer), you may fill up this form here and our support team will email you the relevant documents within 3 business days.
Customers may drop off their returns at the DHL counters or DHL drop-off points. See drop off points here.
If you would like to proceed with your returns to one of our retail stores, please click here to see the list of stores for returns.
ONLINE SHOP SUPPORT
For information regarding online orders or our Online Shop:
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Please be advised that Facebook is not a live channel. We will be able to get back to you within 60 minutes during business hours. For urgent assistance please connect with us via Live chat & Phone channels during our opening hours. Use the private message option to contact our support team. Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm
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LIVE CHAT: Look out for this icon on the bottom right of your screen. *Available when our customer service agents are not attending to other customers Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm
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PHONE: +66 2 026 8196 Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm |
CUSTOMER SERVICE EMAIL
Use support-en@onlineshop.adidas.co.th to connect with our support team.